Jersey Lunatic · Legal

Shipping policy

Shipping Policy

Processing Time

Standard (non-personalised) processing time: Orders are processed within [PROCESSING TIME] business days. This time does NOT include transit time to your address.

For personalised items: Orders containing personalised items (name, number, or custom patches) require additional production time. We add an extra [CUSTOMIZATION EXTRA TIME] business days for personalization, bringing your total processing time to approximately [CUSTOMIZATION TOTAL TIME] business days. We will communicate the confirmed timeline via email upon order confirmation.

Delivery Time

After processing, delivery typically takes [DELIVERY TIME] to your location. Delivery times are estimates and depend on your region, customs procedures, and carrier availability.

Important for deliveries outside the European Union: Packages may experience additional delays of 5–14 days or more due to customs clearance and border inspections. These delays are beyond our control. If you require your order by a specific date, please account for potential customs delays when ordering. We cannot guarantee delivery by any specific date for orders outside the EU.

Shipping Destinations

We ship to most countries worldwide. However, there are regions to which we cannot deliver due to local regulations or carrier restrictions. If your country or region is not available at checkout, we cannot fulfil orders to that address.

Shipping Costs and Free Shipping

Region Shipping Cost Free Shipping Threshold
European Union [SHIPPING COST] [FREE SHIPPING THRESHOLD]
Rest of World [SHIPPING COST] [FREE SHIPPING THRESHOLD]

Shipping costs are calculated at checkout based on weight and destination. Free shipping thresholds apply only to standard deliveries.

Tracking

Once your order is dispatched, you will receive an email with a tracking number. Tracking is available via our carrier [CARRIER].

Please note: tracking code generation may take up to 24 hours after your package leaves our warehouse. During this time, tracking information may not be available online.

Multiple Shipments

Large orders or items with different stock locations may be split into multiple shipments. Each shipment will have its own tracking number. You will receive a separate email notification for each dispatch.

Customs, Import Duties, and Taxes

For deliveries within the European Union: VAT and applicable taxes are included in the displayed price. No additional taxes are due upon delivery.

For deliveries outside the European Union: You are responsible for all import duties, customs fees, and local taxes applicable in your country. These costs are NOT included in the order price and will be collected by the courier at delivery or by your local customs authority. We have no control over these charges, which vary by country and item value.

Customs authorities may also inspect your package, which can cause additional delays. If your order is subject to a customs inspection, processing may take an extra 5–14 business days or longer. You accept this risk by ordering outside the EU.

Do not attempt to declare a lower value on customs forms. False declarations are illegal and may result in confiscation of your package or legal consequences.

Incorrect Address

Please verify your delivery address before completing your purchase. If an order is dispatched to an incorrect address and returned to us as undeliverable, you are responsible for:

  • Return shipping costs
  • Any applicable restocking fees
  • A reshipping fee for the corrected address

If your address cannot be corrected before dispatch, we may refuse reshipment. A refund (minus costs incurred) may be offered instead.

Lost or Delayed Packages

If your tracked package does not arrive within [DELIVERY TIME] of dispatch, please contact us immediately. We will investigate with the carrier [CARRIER].

Investigations typically take 10–15 business days. We will not issue a replacement or refund until the carrier confirms the package is lost.

If a package is confirmed lost in transit, we reserve the right to:

  • Issue a replacement (subject to stock availability and applicable re-processing fees)
  • Offer a refund of the order value (excluding original shipping costs)

Delays Beyond Our Control

We are not responsible for delays caused by:

  • Customs clearance or border inspections
  • Strikes, natural disasters, or acts of God
  • Carrier delays or courier company decisions
  • Extreme weather or infrastructure damage
  • Government restrictions or lockdowns
  • Supplier production delays beyond our stated processing time

In such cases, we will provide updates as information becomes available, but we cannot guarantee compensation or expedited resolutions.

Contact Us

For shipping enquiries, lost packages, or delivery issues, contact:

Email: jerseylunaticsupport@gmail.com

Please include your order number and any tracking information when contacting us.

Returns and Personalised Items

Under EU Consumer Rights Directive 2011/83/EU, customers have a right of withdrawal: 14 days from the DATE YOU RECEIVE THE GOODS. However, items that are personalised or made to your specifications (name, number, patches, or custom designs) are NOT eligible for return or exchange as per Article 16(c) of the directive, as they are produced exclusively for you.

You accept this limitation by proceeding to checkout and must confirm personalisation details before payment. Personalised orders cannot be cancelled, modified, or returned once confirmed.

For non-personalised items, standard return procedures apply — please refer to our Returns Policy.